Posts Tagged ‘call center’

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Isa sa mga strategy ng operations ang bigyang buhay ang floor sa pamamagitan ng kung ano anong pakulo. Isa na jan ang decorations sa floor para naman mafeel ng mga agents na they dont miss out fiesta or holiday kahit may pasok sila. Minsan pabonggahan pa sa pagdesign.

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Pizza Party

Posted: April 13, 2013 in Call Center, Documentary
Tags: , , ,

Normal nang may incentives ang mga agent for the job well done. It is either in the form pera, gift check, at pagkain.
Pizza ang madalas na ipakain samin kapag good job ang performance ng buong site.

Well kahit ano pa yan libreng lunch parin yan one if the more reason why i love working in a call center.

Lapok na!

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Sa panahon natin ngayon nagkalat na ang mga Call Center. Kung bubuklat ka ng dyaryo usually makikita mo “HIRING inbound and outbound TSR and CSR”. Parang mga kabuteng nagsulputan na parang unlimited ang pangangailangan sa man power kasi tuloy tuloy ang hiring. Syempre kailangang makiuso kaya nga ako mag 7 years na ata sa call center industry naging Agent at QA Analyst na ako at kung ano ano pang extra curricular kyembelar sa call centers pero… ang tanong… PAANO MO MALALAMAN NA SA CALL CENTER NAGTATRABAHO ANG KAHARAP MO?

1. Patong patong ang eyebags kasi kulang sa tulog, hirap kasing makatulog sa umaga lalo na kung ang mga kapit-bahay mo ang iingay at nagvivideoke grrrr.

2. Pag nakasalubong mo sa umaga… ikaw fresh na fresh pa… ang call center agent na pauwi haggard na.

3. Nakajacket kahit tirik na tirik ang araw with matching shades pa.

4. Kapag may bitbit na kape habang papasok sa office, Starbucks dapat ah!!! :p

5. Kapag wash day, ang porma akala mo gigimik :p

6. Nag-iinuman ng tanghaling tapat.

7. Laging may dalang mug na lagayan ng kape or jub na lalagyan ng tubig.

8. Laging masakit ang lalamunan at laging paos.

9. Kapag umoorder sa mga fastfood kulang nalang dumugo ilong ng cashier kaka-English

Working in a call center really has it perks like high salary, air conditioned office, comfortable working environment, free (but limited) internet access, 2 days off, night shift (night differential pay), monthly bonus, and a lot more. But these benefits wouldn’t be worth it if your not enjoying working with your co-workers and i quote my team lead’s expressions “We joined for things..but we stay for people!”, and this is very true. What i like best in working with these people is that no matter how stressful your job is they always find a way to lighten up your day.

Even in a very difficult day and when i say difficult i am pertaining to grandma or grandpa calls, 1000 calls waiting (exaggerated!), irate callers, tools crashing down… well you get the picture, those were the days that you will feel upset, down, and unmotivated, one of the best way to shake down this feelings is to get a good laugh with your co-workers. We go out or gather around share and ridicule stories of our bloopers during a call. I have compiled some of the funniest call center bloopers I’ve ever heard hope you like it too.

OPENING SPIEL:
TSR: Thank you for calling Dish Network my name is John, may i have your name starting with the area code please!
CX: Huh?

Pinoy TSR Troubleshooting
TSR: Alright Mr. Customer open Control Panel
CX:  What’s that?
TSR: Click mo dyan!!!
CX:  What?
(realized he used Tagalog)
TSR: Ohhh i’m so sorry to call you John

CX: I would like to know how much would it cost me to add HBO?
AGENT1: Well sir the ballpark figure for adding that channel would be around $10
( AGENT2 overheard what AGENT1 said to the customer )
CX: Please add Star Movies and Fox, how much is it?
AGENT2: Sir the bonapart figure might be around $20
( AGENT1 heard what AGENT2 said and he asked )
AGENT1: Anong bonapart?
AGENT2: Bonapart!!! Ginamit mo rin yung word. Estimated number??? di ba iyon yun?
AGENT1: Shunga!!! Ballpark figure yun! Napoleon Bonapart! May giyera?

Agent1: to verify sir, your e-mail address is R for Romeo, A for apple , Y for…for Wyoming…..

Agent2: let me verify your email that’s A as in apple, P as in peter, Q for… Q for Cucumber….

Agent3: so that’s P as in Peter, E as in Eter, T as in Ter, E as in ER, R as in RRrrrrrr!!!

Agent: Thank you for calling, this is Bambi speaking, how may I help you?
Customer: Who is this again?
Agent: Bambi sir
Customer: who?
Agent: Bambi sir, you know the lost deer.

Agent: Thank you for calling, this is Dyna speaking, how may I assist you?
Customer: What your name?
Agent: Dyna sir
Customer: Speak clearly!
Agent: (annoyed voice) Its DYNA SIR!!!
Customer: Dinosaur?

Agent: Thank you for calling, my name is Lexie, how may I help you?
Customer: Do you speak Spanish?
Agent: Lo siento, pero yo no hablo español, let me transfer you to our Spanish speaking agent.
Customer: You don’t speak Spanish?
Agent: Si… (Si-Sipain kita jan eh!)

Interviewer: What is the last movie that you saw?
Applicant: Uhm… The Italian Job
Interviewer: Ok can you tell me what the story is all about?
Applicant: Ah… its about a job…in Italy… … … may I go out?